COMPENSATION WATCH

Compensation Watch

When a data breach happens, companies sometimes offer condolence payments or compensation for losses. These are voluntary, not legal obligations, so responses vary widely by incident. This page records and compares each company's announced remedies, based on official announcements and news reports.

Incidents with announced payments or compensation

Incidents where the company announced monetary remedies such as condolence payments or compensation for unauthorized transactions. Check each company's official announcement for eligibility, amounts, and application procedures.

SCompensation / condolence money announced
GMOインターネット（お名前.com デスクトップクラウド）
Announced:
2026-10-21
Scale:
26,739 records
In the fourth report (2026-10-24) the company announced: (1) a flat 5,000-yen condolence payment to all current users regardless of financial harm (procedures and payment schedule to be emailed by Oct 30, 23:59); (2) compensation for realized losses (trading losses plus fees) on transactions the company acknowledges as stemming from the unauthorized access — indirect damages such as market-move losses or unrealized gains are excluded, with application details to be announced by Nov 6; and (3) six months of free access to an alternative cloud on a separate platform for customers wishing to continue using a Windows desktop environment.
Source: 「お名前.com デスクトップクラウド」サイバー攻撃に関するお知らせ（第4報）｜GMOインターネット（2026-10-24）
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BCompensation / condolence money announced
GMOリサーチ&AI(アンケートサイト「infoQ」)
Announced:
2026-10-06
Scale:
948,498 records
As of the October 5, 2026 announcement, the company said it would fully reimburse the fraudulently exchanged points (611 cases, about 2.8695 million yen in total). No condolence payment has been announced.
Source: TBS NEWS DIG
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SSCompensation / condolence money announced
タイムズカー(タイムズモビリティ)
Announced:
2026-09-25
Scale:
6,600,000 accounts
On October 23, 2026, the company announced it would pay 3,000 yen per person (cash or vouchers of equal value) as condolence money to the roughly 1.46 million users whose ID-document images were confirmed accessed and externally transmitted. The total is expected to reach about 4.4 billion yen, and parent company Park24 plans to book a 5.5 billion yen special loss including response costs for the fiscal year ending October 2026. The company says it will respond individually if actual harm occurs. Victim members criticize the amount as too low and are preparing a class action (media report over 90,000 sign-ups).
Source: タイムズカー公式発表 2026-09-25
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Incidents with conditional compensation policies only

Incidents where the company only announced policies such as compensating losses if unauthorized use is confirmed. No unconditional payment has been announced.

SConditional compensation policy only
トラストバンク（ふるさとチョイス）
Announced:
2026-10-19
Scale:
4,454,097 records
After card information of five donors was confirmed leaked, the company told media it would compensate losses if any unauthorized transactions are confirmed (as of October 2026). No condolence payment has been announced.
Source: 不正アクセスによる寄附者様情報の外部流出に関するお詫び｜株式会社トラストバンク（2026-10-20）
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Incidents with no compensation announcement found

Major incidents for which no compensation or condolence payment announcement could be found as of our survey. Companies may announce remedies later — refer to their official pages.

SNo compensation announced (as surveyed)
カプコン（CAPCOM ID）
Announced:
2026-10-22
Scale:
11,774,247 records
As of October 25, 2026, no condolence payment or compensation program has been announced. The company has set up a dedicated contact line (0120-801-271) for affected users.
Source: 時事通信（2026-10-22）報道
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SSNo compensation announced (as surveyed)
ソースネクスト
Announced:
2026-10-15
Scale:
22,519,960 records
As of October 25, 2026, no condolence payment or compensation program has been announced. The company has asked all users to reset their passwords.
Source: ソースネクスト「当社サイトへの不正アクセスによるお客様情報流出のお詫びとお知らせ」(2026-10-15)
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SSSNo compensation announced (as surveyed)
アドベンチャー（スカイチケット）
Announced:
2026-10-10
Scale:
14,640,000 records
As of October 25, 2026, no condolence payment or compensation program has been announced. Although the leak may include bank account information for refunds, no individual remedy guidance has been issued yet.
Source: 不正アクセスによるお客様情報の流出に関するお詫びとお知らせ 2026-10-09
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SNo compensation announced (as surveyed)
ローソン（ローソンID・アプリ予約）
Announced:
2026-10-08
Scale:
2,155,345 accounts
As of October 25, 2026, no condolence payment or compensation program has been announced. The company stated (as of its October 8 announcement) that no unauthorized use or secondary damage attributable to the leak has been confirmed.
Source: 第三者による不正アクセスに伴う個人情報漏えいに関するお詫びとお知らせ 2026-10-08
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SSNo compensation announced (as surveyed)
楽天ドライブ
Announced:
2026-10-06
Scale:
15,382 accounts
As of October 25, 2026, no condolence payment or compensation program has been announced.
Source: 楽天ドライブ：不正アクセスの発生について 2026-10-06
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SSNo compensation announced (as surveyed)
焼肉きんぐ
Announced:
2026-10-05
Scale:
10,788,963 records
As of October 25, 2026, no condolence payment or compensation program has been announced. The company stated (as of its October 5 announcement) that no public disclosure of the leaked data or unauthorized use has been confirmed.
Source: 物語コーポレーション（2026年10月5日）／SQAT記事
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SNo compensation announced (as surveyed)
ヤマト運輸(クロネコ代金後払いサービス)
Announced:
2026-09-29
Scale:
5,310,000 records
As of October 25, 2026, no condolence payment or compensation program has been announced. Its fourth report (Oct 16) describes individual notifications to affected customers and a consultation desk.
Source: ヤマトホールディングス公式(第4報・2026年10月16日)
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How this page is compiled

Remedy announcements are recorded from official company statements (notices, FAQs) and news reports.
"No announcement found" means none was found at the time of survey — it does not confirm absence of remedies.
Amounts, eligibility, and procedures can change after announcement; always verify with the company's latest official statement.
This page tracks voluntary corporate remedies (condolence payments, reimbursements), distinct from court-ordered damages.

Records last updated: 2026-10-25

If you may have been affected

Remedy notices are also a target for scams and phishing that exploit breach incidents. Take a calm, careful approach.

Beware of emails, SMS, or calls posing as "condolence payment" notices that ask for bank transfers or personal information. Do not open unfamiliar URLs.
Verify any notice through the contact information published on the company's official website.
If you find transactions or charges you don't recognize, contact the service provider and the police consultation line (#9110).
First change passwords and enable multi-factor authentication on any service that may have been affected.

See the affected-persons guide (contacts)